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Consumer Champion for Business Energy
Make It Cheaper won the title of 'Consumer Champion' for the second year running at The Energy Live Consultancy Awards.
The TELCAs, which set the standards for brokers working within the commercial energy sector, are judged by an independent panel including ex-Marks & Spencer Head of Energy Management, Mervyn Bowden, and CEO of Energy UK, Angela Knight CBE.
Each year Make It Cheaper arranges 50,000 business energy contracts for organisations of all sizes ranging from those run by part-time volunteers to others employing teams of finance officers spending up to £2.5 million annually on their energy. Since its inception in 2007, the London-based company has been campaigning for a fairer deal for the UK's 1.8 million non-domestic energy consumers, including influencing Ofgem's recent decision to include contract end dates and renewal windows on bills.
This week it published the Smallprint Pointer to pinpoint where key contract information is displayed by 12 of the main business energy suppliers and whether 'automatic rollovers' still apply to their contracts.
Jonathan Elliott, managing director of Make It Cheaper, said:
"We make every effort to save our customers time and money. We put them at the centre of everything we do and we survey them all to find out whether we are getting it right for them. Our staff are incentivised and paid on customer satisfaction. If it's a supplier, or the industry rules by which we are bound, that have been causing detriment with our customers, we will go the extra mile out of our way to fix it."
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About Make It Cheaper: Based in Central London with 140 staff, Make It Cheaper has been the No.1 destination for businesses to get a better deal on their utilities since it launched in 2007. Following its acquisition of www.UKPower.co.uk in 2012, Make It Cheaper also provides competitive energy prices and expert advice for households - online and via a freephone service. Its supplier panel includes all of the Big 6 and 25 of the smaller domestic and non-domestic energy companies. For businesses and charities it also offers savings across other overheads including: telecoms, insurance and merchant services. The company has appeared in the Fast Track 100 for the past three years and has won the title of 'Consumer Champion' at the Energy Live Consultancy Awards for the past two years. Its 2014 'Net Promoter Score', based on 2,776 customer satisfaction questionnaires completed year-to-date, is 67.
Further information: Nick Heath 020 7654 0730 / firstname.lastname@example.org