Here at Make It Cheaper we love nothing more than putting smiles on the faces of British businesses – but how do you measure smiles? Since 2010 we’ve been measuring customer happiness using the Net Promoter Score (NPS) system. This is a very effective way to measure how you feel about your Make It Cheaper experience.
As one of our valued customers you may have been asked about the likelihood of recommending us on a scale of 1-10; we would then calculate the NPS score from answers provided to us by 10,000 customers a year. NPS Customer satisfaction scores range from -100 to +100; to give you a bit of insight, a score of +50 is considered to be excellent – our 2016 score was +71, which is higher than tech giant Apple and on par with the illustrious John Lewis.
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