Our simple switching service makes it easy to move to a cheaper home energy tariff and save money on your bills. Switch online or on the phone – it’s up to you.
The most effective way for households to save money on their energy bills is by switching suppliers after comparing the energy market. Whether you’ve never switched before, are unsure of the switching process or simply need some up-to-date information, the following guide can help you when comparing and switching energy suppliers.
Before switching energy suppliers, you might want to check the terms and conditions of any deal you have with your current supplier as you may face a penalty if you cancel your current tariff before it is due to expire. This is most often the case for customers who have purchased a fixed rate tariff.
However, if you’ve received a letter from your supplier informing you that your tariff is due to end, you will no longer incur a penalty if you leave. You’ll usually receive this letter between 42 and 49 days before your tariff is due to expire.
If your tariff is coming to an end, you can to talk to your supplier or visit their website to get details of your current tariff and see whether they can offer you a better deal. This option is most appropriate if you’re happy with your current supplier, although it’s likely you’ll save more money by switching to a different supplier.
Households typically look for the cheapest available deal when researching energy tariffs. However, if you’re also concerned about the supplier providing the tariff, you might consider researching energy suppliers in your area. This might be particularly relevant to you if your motivation to switch suppliers is due to a negative experience with your current supplier.
While all households will have different requirements when it comes to electricity and gas suppliers, there are a number of factors all households should take into account when choosing a new supplier. Some of these are:
When switching energy suppliers, it’s best to use Ofgem-accredited price comparison sites as these comply with Ofgem’s Confidence Code which encourages impartiality, transparency, accuracy and reliability. Ofgem-accredited sites are also designed with the customer in mind, and are committed to providing an easy-to-use service which should make it simple, quick and easy to switch suppliers.
Price comparison sites usually ask for the following details to ensure they provide the most accurate tariffs possible:
Once you’ve provided the above information, you’ll be presented with a list of the cheapest and most relevant tariffs for your household, with information about the savings you can make and customer satisfaction ratings for each supplier featured. You can use this information to pick a tariff most suitable to your household. Ofgem-accredited sites are obliged to show you tariffs across all suppliers, without favouring any tariffs they earn commission for. This means you can shop with confidence knowing you’re genuinely being offered the best deals on offer.
Once you’ve picked a tariff, you can arrange a switch. You can do so in one of two ways:
Whichever option you choose, there is very little you’ll need to do as your new supplier will organise and manage the switch on your behalf. All you’ll need to do is fill in a short form which is sent to the supplier you have chosen. You’ll usually need to provide your full name and address, your annual energy consumption figures and your bank account details if you’re paying by direct debit. Your chosen supplier will inform your old supplier of the switch and set up your new account.
Once the switch has been arranged you’ll be given a cooling off period of between seven and fourteen days in which you can change your mind. You’ll also be given the switching date, which is the date your tariff will be switched to the new supplier. On this date, you’ll need to provide a final meter reading to your old supplier and send an opening meter reading to your new supplier.
You’ll also need to make sure you pay your final bill to your old supplier, settle any outstanding debts and cancel any direct debits. If you’re owed money because your account was in credit when you switched, it’s important to check your bank account regularly to make sure your old supplier returns the money to you.
Our service helps you get on - and stay on - lower, fairer rates for electricity, gas, landline, broadband, merchant services and insurance.
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