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We strive to offer the highest level of expertise and care at every stage of the service we offer. However, if something does go wrong and you want to make a complaint, we will be fully committed to fixing it as efficiently as possible.
Below you’ll find all the information you need about making a complaint, including how to contact us and what we promise to do next.
If your complaint relates to business insurance and we have not been able to resolve it, you may be able to seek help from the Financial Ombudsman Service:
Their service is free for you to use.
They will only assist with unresolved complaints once 8 weeks has passed since your initial complaint, or after you have received a Final Response letter from us (which we send by First Class post) – whichever comes first.
You will need to contact them within 6 months of receiving our Final Response letter.
Or, if your complaint has been unresolved for 8 weeks you have six months to contact the Financial Ombudsman Service.
Their website is www.financial-ombudsman.org.uk, and it provides more information about the service they provide and the various ways they can be contacted.
We are not responsible for the content on their website.
It’s a good idea to keep any current bills, statements or other relevant documentation handy throughout the process.
You can reach the safe hands of our customer service team by:
Phone - 0800 158 5263 (lines open between 9am & 5.30pm Monday to Thursday and 9am & 5pm on Fridays).
Post - Customer Service team, Make It Cheaper, 4th Floor, The Minster Building, 21 Mincing Lane, London, EC3R 7AG