Contact us on 0800 970 0077 or find more ways to do it here.

If my switch gets blocked will my electricity and gas be turned off?

The simple answer is no. It’s very rare for a supplier to resort to the lengths of disconnecting a customer’s energy supply.

Disconnection is usually a suppliers’ last resort, when all other avenues have been exhausted in trying to recuperate debt from a customer over a considerable time. Before disconnecting your premises, your supplier must make a reasonable effort to contact you – through several mediums (email, phone and letter).

In addition to an outstanding balance, your supplier has the legal right to disconnect your supply if you have unlawfully altered your premises’ energy meter. An unlawful alteration would be any modification that changes the function of the meter, most commonly to bypass the meter and reduce the amount you’re being charged for energy.

Provided you are not in debt and you have not altered your meter in any unlawful way, then there is very little chance that your supply will be cut off during a switch – even if either supplier chooses to block the switch. In the event that your switch is blocked and your current contract ends, instead of your supply being cut-off, your current supplier will move you onto more expensive out of contract rates until a resolution can be found, and a new contract is organised.

Businesses typically save £1,150* by switching to a better deal.

*£1,150 Figure based on 8,254 actual contracts arranged in 2016 when compared to prices or renewal quotes of existing suppliers.


Was this article helpful? Yes No

Can’t find your answer?

Can’t find what you’re looking for? Why not try searching by category. Prefer to speak to someone? No problem, click the link to contact us.

Are you unhappy with your current supplier?

Why not switch to a better supplier with us and save £1,150 on your business’s average annual energy spend.

Get a quote