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How long does it take to switch?

When running a business, it’s important to keep your overheads as low as possible – and this includes your energy. One simple way to lower the amount that your business spends on energy is to switch to a new energy deal when possible.

However, the perception that switching your business energy is a long and drawn out process is one that can lead to lethargy towards switching, which could be harming your business’s bottom line.

In fact, switching your business energy can be both easy and pain free. In fact, from start to finish, the whole process should take you around 4-6 weeks on average. However it’s worth noting that your switch times can be impacted by the circumstances of your own business.

One common reason that a switch my take longer is that your current supplier objects to the switch. Objections can happen for a number of different reasons, including:

  • If you have an outstanding balance with your current supplier
  • If both your current and new supplier agree that the switch request was made in error
  • If you have multiple meter points at one premises and fail to switch them all on the same day.
  • If termination has not been given to your current supplier
  • If the incorrect contract start date has been given to your new supplier

 

If an objection is made, it needs to be deemed “legal” as determined by the energy industry watchdog. For more information on what is deemed a “legal” objection, click here.

Please note: If your supplier blocks your switch, they have a legal obligation to inform you of the reason why they’re blocking as soon as possible.

If you choose to switch and you experience switching times beyond 6-weeks, then you should write to your supplier and ask for a progress update.

Supplier Contact number Email Address
British gas business 0800 107 3457 customerservice@britishgas.co.uk

British Gas PO Box 227 ROTHERHAM S98 1PD

EDF 0800 096 2255 customer_correspondence@edfenergy.com

EDF Energy Osprey House Osprey Road EXETER EX2 7WN

E.ON 0333 202 4586 ombudsmancomplaints@eonenergy.com

Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR

npower for business Electricity: 0845 166 3360 Gas: 0845 166 3320 business.queries@npower.com

npower Group Ltd PO Box 177 Houghton le Spring DH4 9AQ

Scottish Power Business 0800 040 7002 contactus@scottishpower.com

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

SSE 0345 725 2526 cmt.commercial@sse.com

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

Opus Energy 0843 227 2377 customercare@opusenergy.com

Royal Pavilion, 2 Summerhouse Road, NN3 6BJ

DONG Energy 0800 0568 101 customer_services@dongenergy.co.uk

DONG Energy 5 Howick Place London SW1P 1WG

CNG 01423 502 554 info@cngltd.co.uk

CNG Ltd, 2 Victoria Avenue, Harrogate, North Yorkshire, HG1 1EL

Corona Energy 0800 804 8589 mail@coronaenergy.co.uk

Edward Hyde Building 38 Clarendon Road Watford, WD17 1JW

Haven Power 01473 725 943 contactus@havenpower.com/td>

32 The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ

Dual Energy 01903 703 400 customer.services@dual-energy.co.uk

Dual Energy, Premium House, The Esplanade, Worthing BN11 2BJ

Gazprom 0845 230 0011 enquiries@gazprom-energy.com

Gazprom Energy, 27 Quay Street, Manchester, M3 3GY

Extra Energy 08451 400 251 customercare@extraenergy.com

54 Hagley Road, Edgbaston, Birmingham, B16 8PE

Crown Gas & Power 0161 762 7744 hello@crowngas.co.uk

Crown Gas & Power Bury New Road, Heap Bridge, Bury BL9 7HY, UK

 

Your supplier will have 14-days to respond to your query and if they fail to respond within this time then you should seek to escalate the issue to your supplier’s CEO, who will have an additional 14-days.

Alternatively, if you use the services of an energy broker, such as Make It Cheaper, they can support you through any issues you might encounter when switching – saving you not only money, but also time. 

If your supplier does block your switch, and you feel the reason is not “legal” then you should seek to raise the issue with the Energy Ombudsman. The Energy Ombudsman will review the reasons given by your current supplier for blocking the switch, and rule whether they are deemed “legal” or not before declaring a ruling for all parties.

Energy Ombudsman

Phone: 0330 440 1624

Email: enquiries@os-energy.org

Website: www.ombudsman-services.org/energy

Post: PO Box 966, Warrington, WA4 9DF

Click the link for more information on excessive time to switch due to blocking.

Remember, if you are unsatisfied with the level of service that you receive from your supplier, then you should look to switch as soon as possible – and the fastest and easiest way to do so is through an energy broker like Make It Cheaper.

Businesses typically save £1,150* by switching to a better deal.

*£1,150 Figure based on 8,254 actual contracts arranged in 2016 when compared to prices or renewal quotes of existing suppliers.

 


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