Need help? Call us on

0800 970 0077

Monday to friday from 9am to 5:30pm

The legal entity on my business energy bill is wrong

The legal entity on my business energy bill is wrong


It’s not uncommon for a business energy contract to run for anywhere between one and four years. During this time, if your circumstances change, you need to inform your supplier as soon as possible.

In the event that the legal entity of your business changes when you are locked into a business energy contract, then you should seek to inform your supplier of the change immediately.

As soon as the legal entity of a business changes, that business is no longer tied into their energy contract. At this point, you are met with a choice, either:

Stick with your current supplier under new contract terms Take out an entirely new deal with a new supplier. The type of legal entity that your business was, or is now, will determine how easy it is for your current supplier to change your contract. This is because some legal entities require very similar contract structures, whereas others will need to have entirely new terms drawn up.

In this instance, if you decide to change the structure of your contract, then your supplier will likely cancel your previous contract and set up a new one in line with your business’s new legal entity – similar to a change of tenancy.

If you are looking to switch to a new supplier and a new contract, then the past or current legal entity of your business will not impact on your ability to switch to a new supplier.

Please note: In some cases you will be subject to out of contract rates if any time elapses between your old and new contract.

Providing you have all of the relevant evidence to show a change in your legal entity, then setting up and informing your current supplier of a change in circumstance is pretty straightforward.

You should first write to your supplier informing them of the change of legal entity. As mentioned above, this will terminate your current contract with your supplier.

Your supplier should acknowledge your correspondence within 14-days. If this is not the case, then you should escalate your request to your supplier’s CEO, who will have an additional 14-days to respond.

Supplier Contact number Email Address
British gas business 0800 107 3457

British Gas PO Box 227 ROTHERHAM S98 1PD

EDF 0800 096 2255

EDF Energy Osprey House Osprey Road EXETER EX2 7WN

E.ON 0333 202 4586

Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR

npower for business

Electricity: 0845 166 3360

Gas: 0845 166 3320

npower Group Ltd PO Box 177 Houghton le Spring DH4 9AQ

Scottish Power Business 0800 040 7002

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

SSE 0345 725 2526

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

Opus Energy 0843 227 2377

Royal Pavilion, 2 Summerhouse Road, NN3 6BJ

DONG Energy 0800 0568 101

DONG Energy 5 Howick Place London SW1P 1WG

CNG 01423 502 554

CNG Ltd, 2 Victoria Avenue, Harrogate, North Yorkshire, HG1 1EL

Corona Energy 0800 804 8589

Edward Hyde Building 38 Clarendon Road Watford, WD17 1JW

Haven Power 01473 725 943

32 The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ

Dual Energy 01903 703 400

Dual Energy, Premium House, The Esplanade, Worthing BN11 2BJ

Gazprom 0845 230 0011

Gazprom Energy, 27 Quay Street, Manchester, M3 3GY

Extra Energy 08451 400 251

54 Hagley Road, Edgbaston, Birmingham, B16 8PE

Crown Gas & Power 0161 762 7744

Crown Gas & Power Bury New Road, Heap Bridge, Bury BL9 7HY, U

If you still have not received acknowledgment of your request after 14-days then you should take your case to the Energy Ombudsman, who will independently investigate the situation and arrive at a ruling.


Phone: 0330 440 1624



Post: PO Box 966, Warrington, WA4 9DF

If you have decided to take the opportunity of changing your business’s legal entity to switch to a new contract, our business savings experts can help find an energy deal that’s right for you.