The legal entity on my business energy bill is wrong
The legal entity on my business energy bill is wrong
It’s not uncommon for a business energy contract to run for anywhere between one and four years. During this time, if your circumstances change, you need to inform your supplier as soon as possible.
In the event that the legal entity of your business changes when you are locked into a business energy contract, then you should seek to inform your supplier of the change immediately.
As soon as the legal entity of a business changes, that business is no longer tied into their energy contract. At this point, you are met with a choice, either:
Stick with your current supplier under new contract terms
Take out an entirely new deal with a new supplier.
The type of legal entity that your business was, or is now, will determine how easy it is for your current supplier to change your contract. This is because some legal entities require very similar contract structures, whereas others will need to have entirely new terms drawn up.
In this instance, if you decide to change the structure of your contract, then your supplier will likely cancel your previous contract and set up a new one in line with your business’s new legal entity – similar to a change of tenancy.
If you are looking to switch to a new supplier and a new contract, then the past or current legal entity of your business will not impact on your ability to switch to a new supplier.
Please note: In some cases you will be subject to out of contract rates if any time elapses between your old and new contract.
Providing you have all of the relevant evidence to show a change in your legal entity, then setting up and informing your current supplier of a change in circumstance is pretty straightforward.
You should first write to your supplier informing them of the change of legal entity. As mentioned above, this will terminate your current contract with your supplier.
Your supplier should acknowledge your correspondence within 14-days. If this is not the case, then you should escalate your request to your supplier’s CEO, who will have an additional 14-days to respond.
| Supplier |
Contact number |
Email |
Address |
| British gas business |
0800 107 3457 |
customerservice@britishgas.co.uk |
British Gas PO Box 227 ROTHERHAM S98 1PD
|
| EDF |
0800 096 2255 |
customer_correspondence@edfenergy.com |
EDF Energy Osprey House Osprey Road EXETER EX2 7WN
|
| E.ON |
0333 202 4586 |
ombudsmancomplaints@eonenergy.com |
Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR
|
| npower for business |
Electricity: 0845 166 3360
Gas: 0845 166 3320 |
business.queries@npower.com |
npower Group Ltd PO Box 177 Houghton le Spring DH4 9AQ
|
| Scottish Power Business |
0800 040 7002 |
contactus@scottishpower.com |
ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE
|
| SSE |
0345 725 2526 |
cmt.commercial@sse.com |
ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE
|
| Opus Energy |
0843 227 2377 |
customercare@opusenergy.com |
Royal Pavilion, 2 Summerhouse Road, NN3 6BJ
|
| DONG Energy |
0800 0568 101 |
customer_services@dongenergy.co.uk |
DONG Energy 5 Howick Place London SW1P 1WG
|
| CNG |
01423 502 554 |
info@cngltd.co.uk |
CNG Ltd, 2 Victoria Avenue, Harrogate, North Yorkshire, HG1 1EL
|
| Corona Energy |
0800 804 8589 |
mail@coronaenergy.co.uk |
Edward Hyde Building 38 Clarendon Road Watford, WD17 1JW
|
| Haven Power |
01473 725 943 |
contactus@havenpower.com |
32 The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ
|
| Dual Energy |
01903 703 400 |
customer.services@dual-energy.co.uk |
Dual Energy, Premium House, The Esplanade, Worthing BN11 2BJ
|
| Gazprom |
0845 230 0011 |
enquiries@gazprom-energy.com |
Gazprom Energy, 27 Quay Street, Manchester, M3 3GY
|
| Extra Energy |
08451 400 251 |
customercare@extraenergy.com |
54 Hagley Road, Edgbaston, Birmingham, B16 8PE
|
| Crown Gas & Power |
0161 762 7744 |
hello@crowngas.co.uk |
Crown Gas & Power Bury New Road, Heap Bridge, Bury BL9 7HY, U
|
If you still have not received acknowledgment of your request after 14-days then you should take your case to the Energy Ombudsman, who will independently investigate the situation and arrive at a ruling.
ENERGY OMBUDSMAN
Phone: 0330 440 1624
Email: enquiries@os-energy.org
Website: www.ombudsman-services.org/energy
Post: PO Box 966, Warrington, WA4 9DF
If you have decided to take the opportunity of changing your business’s legal entity to switch to a new contract, our business savings experts can help find an energy deal that’s right for you.
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