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Moved premises: Bills not received

When moving premises there are a lot of plates to keep spinning, and one that you may have inadvertently neglected is informing your energy supplier of your change of premises.

If you’ve moved into a new premises, and you’re not receiving energy bills, there could be a number of reasons for this. We have outlined two of the most common below and how you can go about solving these issues.

The first thing to note is that when moving premises, you are no longer covered by an energy contract, which could be the reason that you are no longer receiving bills. If you haven’t informed your previous supplier of your change of address, you should contact their customer services department as soon as possible to provide them with:

  • An address to send your final bill
  • The details of the new tenant, or landlord if the property is empty
  • The date that you moved out of the property


With this information, your old supplier will be able to close the account at your old address and issue your final bill.

Supplier Contact number Email Address
British gas business 0800 107 3457

British Gas PO Box 227 ROTHERHAM S98 1PD

EDF 0800 096 2255

EDF Energy Osprey House Osprey Road EXETER EX2 7WN

E.ON 0333 202 4586

Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR

npower for business Electricity: 0845 166 3360 Gas: 0845 166 3320

npower Group Ltd PO Box 177 Houghton le Spring DH4 9AQ

Scottish Power Business 0800 040 7002

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

SSE 0345 725 2526

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

Opus Energy 0843 227 2377

Royal Pavilion, 2 Summerhouse Road, NN3 6BJ

DONG Energy 0800 0568 101

DONG Energy 5 Howick Place London SW1P 1WG

CNG 01423 502 554

CNG Ltd, 2 Victoria Avenue, Harrogate, North Yorkshire, HG1 1EL

Corona Energy 0800 804 8589

Edward Hyde Building 38 Clarendon Road Watford, WD17 1JW

Haven Power 01473 725 943>

32 The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ

Dual Energy 01903 703 400

Dual Energy, Premium House, The Esplanade, Worthing BN11 2BJ

Gazprom 0845 230 0011

Gazprom Energy, 27 Quay Street, Manchester, M3 3GY

Extra Energy 08451 400 251

54 Hagley Road, Edgbaston, Birmingham, B16 8PE

Crown Gas & Power 0161 762 7744

Crown Gas & Power Bury New Road, Heap Bridge, Bury BL9 7HY, UK

Next, you’ll need to find out who is supplying energy to your new address. This may be included in the documentation you’re received when moving in. If this is not the case, you should click the link below for more information.

Who supplies my gas and electricity?

There’s a chance that you’ll be on a deemed rate contract with your new supplier and you may not receive bills as regularly as your used to – each supplier is different, so you’ll need to confirm this directly with the supplier.

Deemed rates are also a suppliers most expensive energy rates, so it’s in the interests of your business’s bottom line, you should switch to a new deal as soon as possible by running a simple energy comparison.

Click the link for more information on switching your business energy.

Regardless of the issue, it’s important to ensure that you do not ignore the problem. Doing so can result in your business falling into debt with your old supplier, and they are within their right to pursue you for the amount owed, which can eventually lead to action being taken by bailiffs or the courts.

Remember, if you are unsatisfied with the quality of service that you’re receiving from your supplier, or if you have moved into a new premises, and have not yet switched, then you should contact one of our business savings experts who can help you find a new supplier with more competitive prices. 

Businesses typically save £1,150* by switching to a better deal.

*£1,150 Figure based on 8,254 actual contracts arranged in 2016 when compared to prices or renewal quotes of existing suppliers.


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