Incorrect business name

 

When taking out a business energy contract, there is a chance that you - or your supplier – could’ve made a mistake when recording the relevant details for your account.

In some cases this will simply be a misspelling of your business name, which will subsequently appear on any correspondence you have with your supplier, including your bills –in most cases it will not impact the accuracy of your bill. However, it may be the case that you are instead being billed for someone else’s usage as a result of the incorrect account details. For this reason, it’s important to correct any inaccurate details on your business energy account – even if you feel you’re being billed the correct amount.

There are two common reasons that the wrong information would have been recorded on your account:

  • Your supplier has recorded the wrong business name when setting up your account.
  • Your supplier has recorded the wrong MPAN or MPRN when setting up your account.

Please note: The MPAN or MPRN is a unique code used by your supplier to quickly and easily identify your premises. This can usually be found on your bill, or on your meter. Click the link for more information on your MPRN/MPAN and where to find it.

In order to resolve this issue it’s important to write to your supplier and provide them with the correct details for your account – including your MPRN or MPAN, business name and address. This should be enough information for them to investigate and correct the mistake, if necessary.

Supplier Contact number Email Address
British gas business 0800 107 3457 customerservice@britishgas.co.uk

British Gas PO Box 227 ROTHERHAM S98 1PD

EDF 0800 096 2255 customer_correspondence@edfenergy.com

EDF Energy Osprey House Osprey Road EXETER EX2 7WN

E.ON 0333 202 4586 ombudsmancomplaints@eonenergy.com

Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR

npower for business Electricity: 0845 166 3360 Gas: 0845 166 3320 business.queries@npower.com

npower Group Ltd PO Box 177 Houghton le Spring DH4 9AQ

Scottish Power Business 0800 040 7002 contactus@scottishpower.com

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

SSE 0345 725 2526 cmt.commercial@sse.com

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

Opus Energy 0843 227 2377 customercare@opusenergy.com

Royal Pavilion, 2 Summerhouse Road, NN3 6BJ

DONG Energy 0800 0568 101 customer_services@dongenergy.co.uk

DONG Energy 5 Howick Place London SW1P 1WG

CNG 01423 502 554 info@cngltd.co.uk

CNG Ltd, 2 Victoria Avenue, Harrogate, North Yorkshire, HG1 1EL

Corona Energy 0800 804 8589 mail@coronaenergy.co.uk

Edward Hyde Building 38 Clarendon Road Watford, WD17 1JW

Haven Power 01473 725 943 contactus@havenpower.com/td>

32 The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ

Dual Energy 01903 703 400 customer.services@dual-energy.co.uk

Dual Energy, Premium House, The Esplanade, Worthing BN11 2BJ

Gazprom 0845 230 0011 enquiries@gazprom-energy.com

Gazprom Energy, 27 Quay Street, Manchester, M3 3GY

Extra Energy 08451 400 251 customercare@extraenergy.com

54 Hagley Road, Edgbaston, Birmingham, B16 8PE

Crown Gas & Power 0161 762 7744 hello@crowngas.co.uk

Crown Gas & Power Bury New Road, Heap Bridge, Bury BL9 7HY, U

When contacting your supplier, you should also ensure that the account error has not impacted on your billing. To do so, provide your supplier with an up to date meter reading.

Click the link for more information on taking a meter reading

It’s important, when contacting your supplier about account detail errors, to do so in writing. This will help you build a record of your correspondence over the matter to reference in the event that you discover a billing discrepancy as a result of the issue.

From the time that your supplier receives your letter, they will have 14-days to acknowledge your correspondence. If they fail to acknowledge it within this time then you should seek to escalate the issue to your supplier’s CEO, who will have an additional 14-days to respond to you. In the event that your complaint is still goes unacknowledged, then your final step is to take the issue to the energy ombudsman, which will investigate the issue independently and arrive at a ruling for all parties.

Energy Ombudsman

Phone: 0330 440 1624

Email: enquiries@os-energy.org

Website: www.ombudsman-services.org/energy

Post: PO Box 966, Warrington, WA4 9DF

It’s important, when contacting your supplier about account detail errors, to do so in writing. This will help you build a record of your correspondence over the matter to reference in the event that you discover a billing discrepancy as a result of the issue.

From the time that your supplier receives your letter, they will have 14-days to acknowledge your correspondence. If they fail to acknowledge it within this time then you should seek to escalate the issue to your supplier’s CEO, who will have an additional 14-days to respond to you. In the event that your complaint is still goes unacknowledged, then your final step is to take the issue to the energy ombudsman, which will investigate the issue independently and arrive at a ruling for all parties.

Remember, if you are unhappy with the level of service that your business is receiving from its energy supplier, then you should look to switch when possible. For help or advice on switching your business’s energy, contact one of our business savings experts today.

Businesses typically save £1,150* by switching to a better deal.

*£1,150 Figure based on 8,254 actual contracts arranged in 2016 when compared to prices or renewal quotes of existing suppliers.

 


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