Need help? Call us on

0800 970 0077

Monday to friday from 9am to 5:30pm

I'm moving business premises, what do I do?

I'm moving business premises, what do I do?


When running a successful business, it’s entirely likely that you will constantly be growing. This means that from time-to-time you will need to move premises to satisfy the evolving needs of your business, as well as your growing team.

When moving premises, it’s important to inform your energy supplier as soon as possible. This will ensure that your contract with them ends smoothly. As soon as you have your move date you should communicate it with your supplier, however if you’ve already moved premises then you should contact your supplier who should have processes in place to help you. For more information, visit our Moved Premises page.

On your final day at the premises it’s likely that you’ll be busy, but you should take a moment to contact your energy supplier to provide them with the following information:

Your final meter reading This will help keep your final bill accurate, ensuring that you only pay for the energy that you used while responsible for the property.

A new contact address This will help ensure that your supplier can send you your final bill. It’s worth noting that this new contact address can be your home address, or your new business address.

The details of the new tenant of the property, or landlord if it is to remain empty This will help your supplier transfer responsibility for the property to a new party by setting up a new deemed rate contract in their name for the address.

Once you have provided all of this information, you can expect to receive your final bill within 28-days. If you do not receive your bill, you should contact your old supplier’s customer services department and inform them.

Supplier Contact number Email Address
British gas business 0800 107 3457

British Gas PO Box 227 ROTHERHAM S98 1PD

EDF 0800 096 2255

EDF Energy Osprey House Osprey Road EXETER EX2 7WN

E.ON 0333 202 4586

Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR

npower for business

Electricity: 0845 166 3360

Gas: 0845 166 3320

npower Group Ltd PO Box 177 Houghton le Spring DH4 9AQ

Scottish Power Business 0800 040 7002

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

SSE 0345 725 2526

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

Opus Energy 0843 227 2377

Royal Pavilion, 2 Summerhouse Road, NN3 6BJ

DONG Energy 0800 0568 101

DONG Energy 5 Howick Place London SW1P 1WG

CNG 01423 502 554

CNG Ltd, 2 Victoria Avenue, Harrogate, North Yorkshire, HG1 1EL

Corona Energy 0800 804 8589

Edward Hyde Building 38 Clarendon Road Watford, WD17 1JW

Haven Power 01473 725 943

32 The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ

Dual Energy 01903 703 400

Dual Energy, Premium House, The Esplanade, Worthing BN11 2BJ

Gazprom 0845 230 0011

Gazprom Energy, 27 Quay Street, Manchester, M3 3GY

Extra Energy 08451 400 251

54 Hagley Road, Edgbaston, Birmingham, B16 8PE

Crown Gas & Power 0161 762 7744

Crown Gas & Power Bury New Road, Heap Bridge, Bury BL9 7HY, UK

Your final bill might not have been received for a number of reasons, however it’s commonly caused by an error when recording the details for your new address, so it’s certainly worth checking.

Please note: If you do not receive your final bill, it’s important not to ignore the issue. Doing so could leave you in debt with the supplier, which can lead to a resolution through court proceedings or bailiffs and it can also leave you with a bad credit rating.

When moving into your new premises, you should look to switch onto a new contract as quickly as possible. At first, there’s a good chance that you will be on deemed rates, which are often amongst the most expensive rates on the market. By running a simple business energy comparison you will be able to find a more competitive deal with another supplier.

For more information on running a business comparison, click here.

Moving premises is one of the few opportunities that business energy customers have to break their contract early. You should seize this opportunity to see if your business could save money on its energy - and Make It Cheaper can help!