Contact us on 0800 970 0077 or find more ways to do it here.

Add a new name to your account

Once you have taken out a business energy contract, it may be the case that your circumstances change and you need to make changes to your account to reflect this. For example, if one of your staff takes on responsibility for your business’s energy bills, you will need to add their name onto your account. Fortunately, your supplier should have procedures in place to handle such account changes efficiently.

Depending on your business energy supplier, there are a number of methods available to change aspects of your account information.

The most efficient way to make the change yourself is to visit  your supplier’s website and log into their ‘account’ feature. The option to alter your account information should be available here.

Alternatively, you can write to your supplier’s customer service team requesting that they make the change on your behalf. Obviously this method is more time consuming, but you can expect to receive confirmation of the change from your supplier within 14-days of making the request.

If you prefer a more direct approach, you can call your supplier’s customer services department directly and request the change to be made. When using this method it’s important to make a record of the name of the agent that is handling your request, a reference number for the call and also the outcome of your confirmation.

Supplier Contact number Email Address
British gas business 0800 107 3457 customerservice@britishgas.co.uk

British Gas PO Box 227 ROTHERHAM S98 1PD

EDF 0800 096 2255 customer_correspondence@edfenergy.com

EDF Energy Osprey House Osprey Road EXETER EX2 7WN

E.ON 0333 202 4586 ombudsmancomplaints@eonenergy.com

Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR

npower for business Electricity: 0845 166 3360 Gas: 0845 166 3320 business.queries@npower.com

npower Group Ltd PO Box 177 Houghton le Spring DH4 9AQ

Scottish Power Business 0800 040 7002 contactus@scottishpower.com

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

SSE 0345 725 2526 cmt.commercial@sse.com

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

Opus Energy 0843 227 2377 customercare@opusenergy.com

Royal Pavilion, 2 Summerhouse Road, NN3 6BJ

DONG Energy 0800 0568 101 customer_services@dongenergy.co.uk

DONG Energy 5 Howick Place London SW1P 1WG

CNG 01423 502 554 info@cngltd.co.uk

CNG Ltd, 2 Victoria Avenue, Harrogate, North Yorkshire, HG1 1EL

Corona Energy 0800 804 8589 mail@coronaenergy.co.uk

Edward Hyde Building 38 Clarendon Road Watford, WD17 1JW

Haven Power 01473 725 943 contactus@havenpower.com/td>

32 The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ

Dual Energy 01903 703 400 customer.services@dual-energy.co.uk

Dual Energy, Premium House, The Esplanade, Worthing BN11 2BJ

Gazprom 0845 230 0011 enquiries@gazprom-energy.com

Gazprom Energy, 27 Quay Street, Manchester, M3 3GY

Extra Energy 08451 400 251 customercare@extraenergy.com

54 Hagley Road, Edgbaston, Birmingham, B16 8PE

Crown Gas & Power 0161 762 7744 hello@crowngas.co.uk

Crown Gas & Power Bury New Road, Heap Bridge, Bury BL9 7HY, UK

Please note: When contacting your supplier by phone, it’s recommended that you follow up the conversation by email so you have a written record of your correspondence for evidence, if required.

With most suppliers, you should expect your request to be dealt with within 14-days, however in most cases they will respond sooner.

In the event that your supplier fails to acknowledge your request within 14-days, you should escalate the request to the CEO of the company. Again, if this request still goes unacknowledged for a further two weeks then you should bring the issue to the attention of the Energy Ombudsman.

Energy Ombudsman

Phone: 0330 440 1624

Email: enquiries@os-energy.org

Website: www.ombudsman-services.org/energy

Post: PO Box 966, Warrington, WA4 9DF

The Energy Ombudsman will independently investigate the situation and make a ruling, which all applicable parties must adhere to.

Please note: If your supplier is unable to make the change within 8-weeks of the original request being made, then you should also refer to case to the Energy Ombudsman.

Remember, if you aren’t happy with the level of service that you’re receiving from your supplier, you can switch suppliers for a better service and you might even be able to save some money on your energy.

Businesses typically save £1,150* by switching to a better deal.

*£1,150 Figure based on 8,254 actual contracts arranged in 2016 when compared to prices or renewal quotes of existing suppliers.

 


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