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Owed Money

Depending how you pay for your business energy - it's possible your supplier could owe you money. Find out if you're owed money and how to collect it here.

Submit a reading

Once you have taken out a business energy contract, it's important to provide your supplier with regular readings for accurate billing. Discover how here.

My business energy supplier hasn't called or emailed me back

There's nothing worse than not having your complaint acknowledged. If this happens to you, there are a number of things that you can do. Find out more here.

I haven't received enough compensation

If you're not being compensated properly for an issue it often makes things worse. If you have suffered from this, see what your next steps should be here.

My business energy supplier have taken too long to resolve my issue

If you feel like your business energy supplier is taking too long to resolve your issue it often makes things seem worse. Click here to find out what you can do.

I'm moving premises and my business energy supplier owe me money

Signed up for a business energy contract and having trouble keeping up with invoices? Find out the best course of action by click here

If my business energy switch gets blocked, will my energy be turned off?

When running a business, energy can be important to your daily operations. Click here to learn more about what happens if your switch gets blocked.

Change Your Payment Method

If you signed up for a business energy contract; want to change how you pay, click here for all the information you need to know to change your payment method.

How do I deal with rude staff?

When tackling issues with your business energy supplier the last thing you want is to be greeted by rude staff. If this is a problem, find your next steps here.

I've received a bill in someone else's name

Have you noticed incorrect details on your bill? It's important that your details are as accurate as possible to avoid being overcharged. Find out more here.

The business name on my energy bill is wrong

If you notice incorrect details on your bill, you should contact your energy supplier promptly to avoid potential billing mistakes. Click here to find out how.

Estimated Readings

It's important that you provide your energy supplier with regular meeting readings to avoid being charged incorrectly. Find out more on estimated readings here.

I'm moving business premises, what do I do?

Our guide can help you get your business energy in order while you move business premises to keep things running smoothly. Click here to find out more.

How do I add a new name to my account?

Switched to a new business energy contract? There's a chance that you may need to add a new name to your account with the supplier. Click here to learn how.

I've moved business premises, but haven't received my energy bill yet

If you have recently moved premises, but you haven't received a bill form your supplier, you could be accumulating unnecessary debt. Click here for more info.

The legal entity on my business energy bill is wrong

If the circumstances or the legal entity of your business changes, contact your energy supplier immediately to avoid being overcharged. Find out more here.

How do I change my energy contract?

If you're unhappy with your current energy contract; think you could find a better deal for your business? Click here to learn how to change your energy plan.

Change of Tenancy: What you need to know

Moving premises is stressful enough without dealing with your energy supplier as well. Discover more about change of tenancy & switching energy suppliers here.

How long does it take to switch business energy?

When switching energy deals it's beneficial to know how long the switching process will take to avoid disrupting daily business operations. Discover more here.

How do I switch suppliers?

If you're unhappy with your current deal, or interested in seeing what else is out there - switching suppliers is the best route for you. Discover more here.

I've switched to an energy tariff I didn't agree to

Has your business been switched on to an energy tariff that you didn't agree to? If so, click here to find out what you should do

How do I close my account?

If you've signed up for a business energy contract but are looking to cancel it, not to worry! Find your best course of action to closing your account here.