The last thing you want to encounter when handling issues with your business energy is a rude member of staff. If you feel a member of staff has been rude to you, click here for information and next steps in dealing with the situation.
Not Called or Emailed Back
There's nothing worse than not having your complaint acknowledged. If this happens to you, there are a number of things that you can do. Click here to find out more...
Not being properly compensated when something goes wrong an offer make an issue worse. if you feel you haven't been properly compensated, check out our guide to see what your next steps should be...
Excessive time to resolve issue
Not having an issue dealt with in a timely manor can often make a problem worse. if you feel your issue hasn;t been dealt with in a timely manor, check out our guide to see what your next steps should be...
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Having a recent bill from your current energy supplier to hand when we call will help us process your enquiry quickly and efficiently.
Please note our office hours are 9am to 5.30pm Monday to Friday. We look forward to talking!