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Owed Money

Owed Money


Unless you have a smart meter, or you provide your supplier with monthly meter readings, there is a degree of estimation included in your business’s energy billing. This can result in your account being in debt or credit, depending if your supplier has been under or over-estimating your level of consumption.

If you find that your business energy account is in credit, you should write to you supplier to ensure that they refund this back to you. Once you have written to your supplier requesting a refund, they have an obligation to return the money within 10-days.

Supplier Contact number Email Address
British gas business 0800 107 3457

British Gas PO Box 227 ROTHERHAM S98 1PD

EDF 0800 096 2255

EDF Energy Osprey House Osprey Road EXETER EX2 7WN

E.ON 0333 202 4586

Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR

npower for business

Electricity: 0845 166 3360

Gas: 0845 166 3320

npower Group Ltd PO Box 177 Houghton le Spring DH4 9AQ

Scottish Power Business 0800 040 7002

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

SSE 0345 725 2526

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

Opus Energy 0843 227 2377

Royal Pavilion, 2 Summerhouse Road, NN3 6BJ

DONG Energy 0800 0568 101

DONG Energy 5 Howick Place London SW1P 1WG

CNG 01423 502 554

CNG Ltd, 2 Victoria Avenue, Harrogate, North Yorkshire, HG1 1EL

Corona Energy 0800 804 8589

Edward Hyde Building 38 Clarendon Road Watford, WD17 1JW

Haven Power 01473 725 943

32 The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ

Dual Energy 01903 703 400

Dual Energy, Premium House, The Esplanade, Worthing BN11 2BJ

Gazprom 0845 230 0011

Gazprom Energy, 27 Quay Street, Manchester, M3 3GY

Extra Energy 08451 400 251

54 Hagley Road, Edgbaston, Birmingham, B16 8PE

Crown Gas & Power 0161 762 7744

Crown Gas & Power Bury New Road, Heap Bridge, Bury BL9 7HY, UK

Please note: Your supplier is not legally obliged to inform you that your account is in credit. Certain suppliers will automatically transfer credit back once it reaches a certain amount, however most will not refund credit until you make an explicit request.

In some cases your supplier will request the following information from you before refunding any account credit:

A current meter reading Details of any other business energy accounts that you have with them If this account, or any of your other accounts with the supplier are in debt, then the amount will be offset against the credit before any refunds are made.

The method that you pay for your energy will typically determine how any account credit will be refunded back to you. For example:

Direct debit: Your supplier will refund the credit directly into your bank. Pay by card: Your supplier will typically refund the credit back to the card you usually pay with. __Other methods (BACS etc): Your supplier will offer a credit refund in the form of a cheque.

In the event that you’re looking to close your account and it’s in credit, then you can typically expect for any funds to be refunded to you automatically - using the methods above - no more than 28-days after your final bill is issued. If this is not the case, don’t panic! There’s no expiration date on energy account credit, so you can retrospectively claim account credit even if your account is closed.

Finally, businesses who have poor or no credit rating may be asked to pay a security deposit before being allowed a business energy contract. If this is the case, you can expect the security deposit to be refunded back to you - after it has been used to offset any account debt - at least 28-days after you received your final bill.

If you are having difficulty having account credit refunded, then you should write to you supplier outlining the issue. If the issue is still not resolved within 14-dyas then you can escalate it to the Energy Ombudsman, who will independently investigate and decide on a ruling.

Remember, if you are not satisfied with the service your supplier is offering, you can switch, and you could be surprised by how much you could be saving.