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Direct debit increased

Direct Debits are often used by busy business owners to pay for their energy. However, they can sometimes result in inaccurate billing, especially when combined with your supplier’s estimated meter readings.

If you fail to provide frequent meter readings to your supplier, you may find yourself paying too much, or not enough each month for your business energy – which can lead to your account becoming in debt, or in credit.

When going into the winter months, your supplier may look to increase your direct debit in order to cover the extra energy that you will be using to heat and light your premises. Alternatively, in the summer months, your supplier may look to reduce your direct debit to reflect the reduced amount of energy that your business will use. However, sometimes these increases, or reductions, can be made in error by your supplier, which means it’s important to keep on top of your direct debit and ensure any changes made by your supplier are in line with your own energy usage habits.

Please Note: The changes made by your supplier will look to average your payments out across a year. This means that in the summer months, you may find yourself underpaying, and overpaying in the winter months. However, if your account is in credit going into the winter months, it may be the case that an increase in your direct debit is not necessary.

When your business enters into a direct debit agreement with your supplier, there are certain guarantees in place to protect you. One guarantee is that your supplier must write to you at least 10-days before altering your direct debit payments. If this doesn’t happen then your supplier is in breach of the agreement, and you may by eligible for compensation.

Your supplier will usually notify you in writing, or on your bill, so it’s important to keep an eye out for any potential increases.

If your supplier has failed to notify you before increasing your direct debit, then you should write to them informing them of the issue, as it may have been made in error. Usually they will respond to you within 14-days.

Supplier Contact number Email Address
British gas business 0800 107 3457 customerservice@britishgas.co.uk

British Gas PO Box 227 ROTHERHAM S98 1PD

EDF 0800 096 2255 customer_correspondence@edfenergy.com

EDF Energy Osprey House Osprey Road EXETER EX2 7WN

E.ON 0333 202 4586 ombudsmancomplaints@eonenergy.com

Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR

npower for business Electricity: 0845 166 3360 Gas: 0845 166 3320 business.queries@npower.com

npower Group Ltd PO Box 177 Houghton le Spring DH4 9AQ

Scottish Power Business 0800 040 7002 contactus@scottishpower.com

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

SSE 0345 725 2526 cmt.commercial@sse.com

ScottishPower Customer Services, Cathcart Business Park, Spean Street, Glasgow, G44 4BE

Opus Energy 0843 227 2377 customercare@opusenergy.com

Royal Pavilion, 2 Summerhouse Road, NN3 6BJ

DONG Energy 0800 0568 101 customer_services@dongenergy.co.uk

DONG Energy 5 Howick Place London SW1P 1WG

CNG 01423 502 554 info@cngltd.co.uk

CNG Ltd, 2 Victoria Avenue, Harrogate, North Yorkshire, HG1 1EL

Corona Energy 0800 804 8589 mail@coronaenergy.co.uk

Edward Hyde Building 38 Clarendon Road Watford, WD17 1JW

Haven Power 01473 725 943 contactus@havenpower.com/td>

32 The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ

Dual Energy 01903 703 400 customer.services@dual-energy.co.uk

Dual Energy, Premium House, The Esplanade, Worthing BN11 2BJ

Gazprom 0845 230 0011 enquiries@gazprom-energy.com

Gazprom Energy, 27 Quay Street, Manchester, M3 3GY

Extra Energy 08451 400 251 customercare@extraenergy.com

54 Hagley Road, Edgbaston, Birmingham, B16 8PE

Crown Gas & Power 0161 762 7744 hello@crowngas.co.uk

Crown Gas & Power Bury New Road, Heap Bridge, Bury BL9 7HY, UK

 

Energy Ombudsman

Phone: 0330 440 1624

Email: enquiries@os-energy.org

Website: www.ombudsman-services.org/energy

Post: PO Box 966, Warrington, WA4 9DF

Businesses typically save £1,150* by switching to a better deal.

*£1,150 Figure based on 8,254 actual contracts arranged in 2016 when compared to prices or renewal quotes of existing suppliers.

 


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