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Change your payment method

When signing up to your business energy contract, it’s likely that you were offered a number of different ways to pay your bill. Below we take a look at the different ways to pay, the pros and cons of each, and how you can go about changing your current method of payment.

Preferred method of payment: Direct Debit

This is usually the preferred method of payment for business owners, and some suppliers will even offer customers who pay using this method a discount. To set one up, all you need to do is find the Direct Debit application form on your supplier’s website, fill it out and send it in.

Check out more information on paying by direct debit for your business energy.

Please Note: For payment by Direct Debit, EON and EDF offer a discount 7%.

Paying by a Direct Debit offers a number of other benefits for a business owner, such as:

  • Setting your monthly payments (if you choose a fixed direct debit)
  • Payment automation
  • Guarantees that make it a reliable and secure service.


One downside of a direct debit is that it’s possible to become disengaged from your energy contract, and neglect to provide your supplier with actual readings. This can mean that your estimated meter readings become less and less accurate, which can result in your account accumulating credit, or worse debt.

To prevent this happening, choose a flexible direct debit to cover the energy that you’ve used, however this will sacrifice the security of paying the same amount each month.

Other methods of payment

As well as Direct Debit, there are a number of other ways to pay for the energy that your business is using. These are:

  • Cheques by post
  • Online bank transfer
  • PayPoint
  • PayZone
  • Post Office
  • BACS payment
  • Pre-payment meter.

Please note: The methods available to you may differ depending on your supplier, meter type and circumstance.

One of the downside to many of these methods is that they are not as efficient as Direct Debit. This means that, as a business owner, you lose time which could be spent running and growing your business in order to actively pay for your energy each time you receive a bill.

In addition, there’s also the chance that you can miss payments as very few of the above methods can be automated to the same extent as Direct Debit.

How to change your method of payment

If you would like to change the method by which you pay for your energy, you should contact your supplier’s customer service team using the details below.


Contact number

British Gas Business

0800 107 3457


0845 366 3664


0345 055 0065

Npower for business

Landlines: 0800 073 3000                   Mobiles: 0330 100 3000

Scottish Power Business

0800 634 5511


 0345 725 2526

Opus Energy

0843 227 2377

DONG Energy

020 7811 5200


01423 502 554

Corona Energy

0800 804 8589

Haven Power

01473 725943

Dual Energy

Direct Debit is only available method


0845 230 0011

Extra Energy

08451 400 253

Crown Gas & Power

0161 762 7744

Please note: You should ensure that you have your account number to hand, and a meter reading. It’s also recommended that you follow up your request in writing for your own records.

Your supplier should respond to your request within 14-days. If this is not the case you can escalate your request to the CEO after 21-days. If it’s is still not acknowledged, you can escalate the request further to the Energy Ombudsman after an additional 21-days.

Energy Ombudsman

Phone: 0330 440 1624



Post: PO Box 966, Warrington, WA4 9DF

Please note: If you’re struggling to pay for the energy that you’re using, this will impact the methods of payment that you’re allowed to switch to.

Remember, if you are not satisfied with the service your supplier is offering, you can switch, and you could be surprised by how much you could be saving.

Businesses typically save £1,150* by switching to a better deal.

*£1,150 Figure based on 8,254 actual contracts arranged in 2016 when compared to prices or renewal quotes of existing suppliers.


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