Business gas and electricity meters installation

We make it easy for you to get a new business energy meter installed - and our experts will be on hand to help every step of the way. Find out more below.

Business gas and electricity meter installation

In order to have gas and electricity supplied to your business premises, you must first have energy meters installed. Energy suppliers will use these meters to monitor the amount of energy that you use, which will help to ensure they bill you accurately.

Most premises will already have energy meters installed, although if you’re moving into a brand new building there is a chance that you will have to organise the installation of a gas or electricity meter yourself. To do this, you'll need to follow the steps below:

Step 1 – First you must find out your business electricity and gas supply numbers. For electricity this is known as your Meter Point Administration Number (MPAN), and for gas it’s known as your Meter Point Reference Number (MPRN).

For help finding these, contact your current supplier. Click here for supplier contact details.

In the event that you are not sure who is supplying gas to your property, contact the meter number helpline on 0870 608 1524. To find out your electricity supplier, contact one of the numbers below, depending on your region.

Region

Company

Contact number

Website

North Scotland

SSE Power Distribution

0800 300 999

www.ssepd.co.uk

Central & Southern Scotland

SP Energy Networks

0800 092 9290

www.spenergynetworks.co.uk

North East England

Northern Powergrid

0800 668 877

www.northernpowergrid.com

North West England

Electricity North West

0800 195 4141

www.enwl.co.uk

Yorkshire

Northern Powergrid

0800 375 675

www.northernpowergrid.com

Merseyside, Cheshire, North Wales, North Shropshire

SP Energy Networks

0800 001 5400

www.spenergynetworks.co.uk

Midlands, South Wales, South West England

Western Power Distribution

0800 6783 105

www.westernpower.co.uk

Eastern England

UK Power Networks

0800 783 8838

www.ukpowernetworks.co.uk

Southern England

SSE Power Distribution

0800 072 7282

www.ssepd.co.uk

London

UK Power Networks

0800 028 0247

www.ukpowernetworks.co.uk

South East England

UK Power Networks

0800 783 8866

www.ukpowernetworks.co.uk

Northern Ireland

Northern Ireland Electricity

0345 764 3643

www.nie.co.uk

Step 2 – Next, you should approach your current supplier to negotiate a price for a new meter - or speak to a broker, who will be able to compare prices from multiple suppliers to ensure you get as fair a deal as possible. 

Step 3 – Once you’re satisfied with the quote and you’ve accepted it, your current or new supplier will then assess the work that needs to be done. If you don’t currently have a meter installed, this will include laying the necessary cables to facilitate the supply of gas and electricity to your premises. 

Step 4 – Your supplier will then arrange a day to install the new meter for you. It’s important that you are present on the date that the meter is installed, or you delegate the responsibility to an employee. 

Step 5 – Once your meter is installed, the process is complete and billing will begin on the terms you agreed with your supplier.

To download a printable step-by-step checklist of the installation process, click here.

Business gas and electricity meter installation: Frequently asked questions

Whether you're looking to upgrade an existing meter or have a new one installed, you may have some questions. To help, we have put together some answers for the most frequently asked questions when it comes to business gas and electricity meter installations. 

How long does it take to install a new business gas and electricity meter?

Once an agreement for a new meter has been reached with a supplier, you can expect the installation process to take between two and three weeks on average.

However, if your premises is having a meter installed for the first time, then you can expect the time frame to lengthen by up to 12 weeks, depending on the supplier. This is because, as well as the new meter, the supplier may also have to install cabling to facilitate the supply of energy to your premises.

For this reason, we recommend that you start the process of arranging the installation of a new business gas or electricity meter as early as possible to avoid any unnecessary delays. 

What type of meter do I need?

There are a number of different types of meters available for businesses and the one that’s right for your business will depend entirely on your business’s circumstances and energy consumption habits. Some of the different types of meters include:

  • Single rate meter

A single rate meter is the ideal choice if your business rarely operates outside peak hours (8am – 10pm). This type of meter monitors your energy usage at a single flat rate, which makes it a good choice for businesses such as shops, offices or cafés as they will rarely operate outside of these hours. 

  • Two rate meter

A two rate meter - known by some as ‘economy 7’ - will charge businesses two separate rates. A cheaper cost per unit will be charged for off-peak hours, and a more expensive rate for on-peak hours. This is the ideal choice for businesses that mainly operate between midnight and 8am, such as takeaways or food manufacturers who run overnight chillers.

  • Three rate meter  

A three rate meter allows businesses to pay an on-peak rate, an off-peak rate and also a separate rate for weekends. This type of meter is best suited to businesses that regularly operate at weekends, such as restaurants and pubs.

If you’re still unsure which meter is the best fit for you, we recommend you assess your business operations and determine when you’re using the most gas and electricity. 

What is my MPR/MPRN and why do I need it?

Your MPAN or MPRN allows suppliers to identify the premises where you're using your energy.

This number can usually be found on a previous bill. If you’ve never been billed, you'll be able to get the number from your current supplier - and if you're arranging a new connection, you'll need to contact your local network distributor, who can create one for you. Click here for local distributor contact details.

What’s the difference between single and three phase supply?

When having a business electricity meter installed, you may notice the terms ‘single phase supply’ or ‘three phase supply’ being used. This refers to the voltage of the supply you receive. A three phase supply offers a higher voltage than a single phase supply. Businesses who use large specialised machinery - such as manufacturers - may be offered the opportunity to have a three phase supply. However, smaller businesses - such as small retailers and offices - will generally be on a single phase supply by default. 

Is there a limit to the amount of gas or electricity that I can draw from the grid?  

Yes. For gas this is typically stated as a maximum hourly load or annual load. It is the total amount of gas in KWH that your appliances could use in any given one hour period. This number can be obtained from a CORGI registered engineer or advised by the national grid. This can be provided in a number of different measurements – for instance KWH, BTU, cubic meters or cubic feet. You can also find this information by looking on the data badge on each appliance or in the manufacturer handbook and adding the totals together.

For electricity, this known as the KVA (or Kilo Volt Amperes). It can be found on your connection agreement documentation, and it should be adjusted to the needs of your business. For example, if you have moved into an existing business premises and the previous tenant ran power-intensive machinery, you may find that the KVA is set too high and you’re drawing (and paying for) more electricity than you need. Conversely, you may rely heavily on energy intensive equipment that needs a higher KVA to run sufficiently.

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