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New Meter Installation

Guide to Business Energy Meter Installations

Whether you’re expanding your business energy capacity, or you’ve moved into a premises with no energy meters, we’ll help you to arrange a meter installation quickly and without any hassle.

You’ll get a comparison of our best offers for your new supply and free meter installation in most cases. From arranging your meter installation with an engineer, to securing your contract, we’ll handle everything for you, keeping you updated every step of the way. Find out more by calling our specialist team on 0800 970 0077.

How to arrange a business energy meter installation

Step one: Find out your business electricity and gas supply numbers These can be found on documentation from the distributor who has arranged for your connection.. The electricity number is known as your Meter Point Administration Number (MPAN) and for gas it’s your Meter Point Reference Number (MPRN).

If you’re not sure who’s supplying energy to your property, contact us on 0800 970 0077. We can identify your supplier, check if there are any cheaper deals and arrange a meter installation for you.

Step two: Agree the type of meter to be installed There are many types of meters available, the one you need depends on the type of supply you have and the tariff you want. For more information, see our FAQ about meter types.

Step three: Negotiate a price for your new meter Smart Meter installations tend to be free, as they were commissioned by the government. Unless you use large amounts of energy, in this instance you’d need to pay a fee. But you can usually negotiate the installation price, which we can handle for you. Call us on 0800 970 0077 for details.

Step four: Book your installation appointment Your current or new supplier will assess the work that needs to be done and arrange a day to install the new meter. It’s important that you or one of your employees is present on the date the meter is installed, or the engineer may not carry out the work.

Once your meter is installed, billing will begin on the terms you agreed with your supplier.

How to arrange a new business energy meter connection

If you’re building a new business premises, or you’ve moved to a new site, you’ll need to install a new connection.

Step one: Set up your connection Your Distribution Network Operator (DNO) will set up a connection, so your first step is to arrange this with them. They will give you a quote for the work - the cost will depend on where you’re located and the amount of electricity you’ll need.

Step two: Choose an energy supplier Compare prices and choose an energy contract that suits your business. We can help you with this, by comparing prices for you and speaking to suppliers on your behalf. Call us on 0800 970 0077 for more information.

Step three: Agree the type of meter to be installed There are many types of meters available, the one you need depends on the type of supply you have and the tariff you want. For more information, see our FAQ about meter types.

Step four: Negotiate a price for your new meter Smart Meter installations are free, as they were commissioned by the government. If you’re opting for an alternative meter, you may need to pay a fee for the installation. You can usually negotiate a price - we can handle this for you. Call 0800 970 0077 for details.

Step five: Book your installation appointment Your current or new supplier will assess the work that needs to be done and arrange a day to install the new meter. It’s important that you or one of your employees is present on the date the meter is installed, or the engineer may not carry out the work.

Once your meter is installed, billing will begin on the terms you agreed with your supplier.

Types of business energy meters and their benefits

Half-hourly meters:

If your business consumes particularly high levels of electricity, it’s likely you’ll have your usage closely monitored by a specialised half hourly meter. Half-hourly meters, as indicated by the name, submit readings to your supplier every 30 minutes, meaning you’re not having to submit readings yourself.

Smart Meters:

Smart Meters are electronic energy meters that automatically send readings to your supplier using wireless technology. They come with an in-home display screen, to show you exactly how much energy you’re using. With these features, Smart Meters allow you to stay in control of your energy and reduce your energy spend.

Standard meters:

With standard meters, you’ll need to take readings yourself as they don’t have the functionality to send to your supplier. For accurate bills, you should submit readings to your supplier on a monthly basis. Standard meters use one unit rate when measuring your energy consumption, so the cost is the same for every unit, no matter the time of day.

Businesses with low electricity consumption will often use a Standard Meter to supply their energy.

Economy-7 meters:

Economy 7 meters are two-rate electricity meters, with one rate measuring your daily usage and the other measuring night-time electricity consumption. The daily usage rate is higher during peak hours and the night-time rate is lower for every unit used within an established seven hour period.

The seven hour period with night-time rates varies per area and energy supplier, so it’s best to check when choosing your business electricity tariff.

Economy-10:

Economy-10 meters are two-rate energy meters that work in a similar way to Economy-7 meters. However, the lower rate is over a 10 hour period, rather than seven hours. This allows your business to save more money on electricity costs during off-peak hours.

This 10 hour period varies depending on the supplier, so make sure to check this before choosing your electricity tariff. For more information, call us on 0800 970 0077.

Evening, Weekend and Night Meter:

Evening, Weekend and Night Meters have three rates:

  1. A more expensive rate for your daytime electricity consumption
  2. Lower rate for evening and weekend usage
  3. An even cheaper rate for night-time usage
These meters are great for businesses that operate mostly at night and on weekends, for example bars and nightclubs.

Evening and weekend meter:

Evening and Weekend Meters have two rates and the lower rate is on weekends. So, these meters are great if you use most electricity on weekends.

The hours in which Evening and Weekend rates are applied varies between energy suppliers, so it’s best to check before choosing an electricity tariff. For more information, call us on 0800 970 0077.

How long does it take to install a new business gas or electricity meter?

Once an agreement for a new meter has been reached, you can expect the installation process to take between five and 15 working days.

However, if this isn’t the first time your premises is having a meter installed, the time frame can increase by up to 12 weeks, depending on the supplier – as additional work may be required.

For this reason, we recommend that you start the process of arranging the installation of a new business gas or electricity meter as early as possible.

What type of business energy meter do I need?

The type of meter that’s right for your business will depend entirely on your circumstances and energy consumption habits. Some of the different types of meters include:

Single rate meter:

A single rate meter is the ideal choice if your business rarely operates outside peak hours (8am – 10pm). It monitors your energy usage at a single flat rate, which makes it a good choice for businesses such as shops, offices or cafés as they will rarely operate outside of these hours.

Two-rate meter:

A two-rate meter – also known as ‘economy 7’, will charge businesses two separate rates. A cheaper cost per unit will be charged for off-peak hours, and a more expensive rate for peak hours. This is the ideal choice for businesses that mainly operate between midnight and 8am, such as takeaways or food manufacturers who run overnight chillers.

Three-rate meter:

A three-rate meter allows businesses to pay a peak rate, an off-peak rate and a separate rate for weekends. This type of meter is best suited to businesses that regularly operate at weekends, such as restaurants and pubs.

If you’re still unsure which meter is the best fit for you, we recommend you assess your business operations to determine when you’re using the most gas and electricity.

What is my MPAN or MPRN and why do I need it?

Your MPAN or MPRN allows suppliers to identify the premises where you're using your energy and can usually be found on a bill.

If you’ve never been billed, you'll be able to get the number from your current supplier - and if you're arranging a new connection, you'll need to contact your local network distributor, who can create one for you.

What’s the difference between single and three phase supply?

This refers to the voltage of the supply you receive. A three-phase supply offers a higher voltage than a single-phase supply.

Businesses who use large specialised machinery (like manufacturers), may be offered a three-phase supply.

Smaller businesses, such as retailers and offices, will generally be on a single-phase supply by default.