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How new broadband rules make it easier to switch

Changes in broadband regulations mean it’s now easier than ever before to switch broadband provider

If your broadband contract has expired, you’re probably paying much more than you need to

According to uSwitch, if you’ve fallen out of your last broadband contract window, you could be paying on average 38 percent more than someone on a new contract. Make sure you know when your contract next expires and sign up to get a better deal.

Due to changes in broadband regulation, it’s now easier than ever before to switch broadband provider

In the past, if customers wanted to switch broadband provider, it wasn’t the simplest process and involved contacting the old supplier to obtain a MAC code to give to your new supplier. Nowadays, the switching process can usually be handled entirely by your new supplier.

Why switch broadband supplier?

According to Ofcom, most SMEs change broadband supplier because they are looking for a faster broadband connection. For businesses operating in the digital arena, the internet is vital for research, advertising, selling and communication. The faster the broadband connection, the more reliable the service and the greater the business opportunities. Price is another reason that businesses may decide to switch.

If your broadband provider raises their prices, you have the right to abandon your contract without penalty

Provided that you’re not on a tiered contract (where you start off on a cheaper rate but agree to it being increased after a set period), if your provider suddenly increases their prices mid-contract, you are within your rights to cancel and switch suppliers, even if you are mid-contract. All you need to do is notify your supplier within 30 days of being told about the price increase.

Providers are now required to be more honest about broadband speed claims

New advertising guidelines from May 2018 state that broadband providers must be clearer on the actual connection speeds that customers can expect to receive. Prior to this, providers could advertise ‘up to’ speeds, as long as just ten percent of customers were receiving this level of service. This left many customers disappointed when the broadband speed they received was far below that advertised.

Now the only speed a provider can refer to is the average speed available to at least 50 percent of their customers at peak times.

Do I really need business broadband or can I just use home broadband?

If your business is reliant on good broadband connection, there are several advantages to having a business contract over a standard domestic contract:

  • Service guarantees – unlike home broadband contracts, business broadband comes with a guarantee that any disruption to service will be restored within a certain timeframe, often 24 hours. This is crucial when your business relies on you being online.
  • Better customer support – business broadband customers tend to have UK support teams on call 24/7.
  • Prioritised traffic – certain providers prioritise business traffic over domestic traffic, meaning that the speed and quality of your connection won’t be affected by anyone else’s usage. With a domestic contract you may find your connection slows down at busy times of the day.
  • Improved security – business broadband services come with higher grade security.
  • Upgraded router – business routers are better able to support multiple devices and larger areas, with improved security.
  • Static IP address – unlike home broadband accounts where the IP address changes constantly, business broadband accounts come with a static IP address. This enables your business to host its own server and website and allows staff to connect to applications remotely.
  • Professional email addresses – A business broadband account will also provide multiple business-specific email accounts.

If you’re looking for a new broadband deal, contact Make It Cheaper today and see how we can help you find the best broadband deal for your business needs.

Read our article on business broadband for small businesses.