Window Checker
How to find your renewal window and avoid getting
'rolled' by your supplier
Unlike household energy users (who are free to change supplier
whenever they wish) most businesses are restricted by a fixed
window of time before their contract expires in which they
are permitted to switch. Failure to act during this window, which
can open and close again as far as 90 days ahead of the contract
end date, means being automatically rolled-over onto a new contract
at a higher rate.
The length of the window - and when it falls - varies
dramatically between suppliers, and its significance is often
mistakenly overlooked by the bill payer. Suppliers are obliged to
send a renewal letter detailing the renewal rate and when customers
must give notice if they wish to switch supplier but our research
shows that the vast majority of businesses (79%) do not recall ever
receiving such a letter.
Once you know when your renewal
window opens, log a reminder with us and use a standard termination letter to send
to your supplier, guaranteeing your right to switch on to cheaper
rates.
