Make It Cheaper's complaints procedure and promise
We strive to offer the highest level of expertise and care at
every stage of the service we offer. However, if something does go
wrong and you want to make a complaint, we will be fully committed
to fixing it as efficiently as possible.
Below you'll find all the information you need about making a
complaint, including how to contact us and what we promise to do
What's gone wrong?
If you're unhappy with the service you've received from
Make It Cheaper, one of our employees or one of our
suppliers, let us know and we'll look into it
If you believe you've experienced financial loss as a
result of switching with us, please get in touch
with us at the earliest opportunity. We will treat a complaint like
this very seriously, and the sooner we're made aware, the sooner we
If your service has been cut off prematurely during your
switch, we'll treat this as an urgent matter and contact
your new provider to try and get your service started as soon as
possible. Please note that this is extremely unlikely to occur
during an energy switch.
How long before your complaint is resolved?
If your complaint is made by email or post, one of our customer
service advisors will be in touch within one working day to confirm
it's been received and that we're working on it.
We'll keep you updated on the progress of your complaint at
least every two working days.
We aim to resolve any complaint within ten working days.
How to get in touch with us
It's a good idea to keep any current bills, statements or other
relevant documentation handy throughout the process.
You can reach the safe hands of our customer service team
Phone: 0800 158 5263 (lines open between 9am
& 5.30pm Monday to Thursday and 9am & 5pm on Fridays).
Customer Service team,
Make It Cheaper,
1 Portsoken Street, London