Let Make It Cheaper help solve your business energy problems

Here's some good news for any business energy user who has ever run into problems with their supplier: Make It Cheaper offers a free service that allows you to hand over your issue to an impartial energy expert to try and solve. We are using our energy knowledge and influence with suppliers to take up cases on behalf of any business energy user - regardless of whether they have switched their supply with us in the past or whether they plan to do so in the future.

Businesses and charities receive far less consumer protection from independent bodies than domestic energy customers - but tend to encounter an array of problems with suppliers. Many issues crop up in the following areas:

  • Billing. For example, inaccurate first and final bills, sudden and unexplained Direct Debit increases, VAT disputes
  • Metering. For example, problems with faulty meters, inaccurate meter readings, questions about smart meters
  • Contract issues. For example, disputes about the right to terminate
  • Payment. Incorrect dates, amounts and methods.

Other problems that our current customers have experienced include inconsistent responses, long waiting times before their call is answered and jargon-filled language that is difficult to follow.

We appreciate that engaging with suppliers is often a complex, time-consuming, frustrating and ultimately fruitless process - so we're offering to step in and take the burden away from business energy users. If you bypass your supplier and call us with your query instead, here's what will happen:

  1. We'll answer the phone pretty much straight away
  2. We'll ask you to supply us with account information and, if necessary, a letter of authority via post or email
  3. Our expert will listen to your concern or problem and work out exactly how to get to the bottom of it
  4. You can spend your time running your business in the knowledge that an energy expert who can talk the supplier's language is on the case.

Here's what we promise we will do once the phone call has ended:

  • We will contact the supplier within 24 hours and start solving your problem
  • If the problem proves complex, we will keep you updated on our progress via email on a weekly basis
  • We will deliver our conclusion to the problem within four weeks. If it's solvable, we'll solve it - but at the very least we'll offer you expert advice as to what to do next.

Just to be clear. This is a totally free service and you do not need to have switched your energy supply with Make It Cheaper to use it. Nor do you have to use us to switch in the future. You just have to be a business energy user who needs to get an issue sorted out - and using our problem-fixing service gives you the best possible chance of doing so with the least time commitment and at no cost.

To use our free business energy problem-solving service, call 0800 158 5263 or email your problem to CustomerService@makeitcheaper.com



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    Make it Cheaper Financial Services Limited. Registered in England & Wales Registered No: 07548195

    Registered company address: Aston House, Cornwall Avenue London N3 1LF

    Make it Cheaper Financial Service Ltd is authorised and Regulated by the Financial Conduct Authority.

    ©Make It Cheaper Ltd 2013

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