Our Promise

The utilities industry is not renowned for its customer service but we want to be different. We want to do something new.

Make It Cheaper is committed to offering the best possible advice - with total impartiality and transparency - to help businesses save time and money on all of their business services from business telecoms to business energy.

So, how do we make this commitment a reality? We guarantee customers that:

• Our service is free to use
• We strive to answer calls in under a minute
• We will actually listen to what you need, not just tell you what we 'think' you need
• We will use plain English - we won't bombard you with jargon and technical terms
• We are 100% independent and not tied to any suppliers
• We use our buying power to negotiate better deals across the entire market
• We are honest about which suppliers are (and are not) on our panel
• We never unfairly favour one supplier over another
• We explain each supplier's relevant contractual terms as well as its prices
• We say if we think there is a better deal to be found elsewhere
• We will alert you when your contract is up for renewal to avoid you getting 'rolled'
• We really hate making mistakes but if you do suffer any financial loss and we are at fault, we will compensate you for such loss, subject to conditions

How Make It Cheaper earns its money:

Make It Cheaper provides a free service and only receives a fee from suppliers once it has safely transferred a customer to them. Price transparency is key to earning the trust of its customers and, whilst unable to publish all fees, it is happy to tell customers what it earns on a case-by-case basis if they email their customer ID to commission@makeitcheaper.com.

Ofgem/Consumer Direct

The energy regulator - Ofgem - has published a list of key questions that it recommends you should ask business energy suppliers and brokers to improve your chances of getting a fair deal. Rest assured you shouldn't need to ask Make It Cheaper any of these questions but, if in doubt, please do. NB Ofgem does not deal directly with any energy related enquiries / complaints itself, but refers calls to Consumer Direct (08454 04 05 06).